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| Organisational Skills |
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| Successful Planning & Execution |
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Whether a business is large or small, each has to set its direction towards its desired goals. Vision and purpose set course for its direction. Effective organisations develop the competencies and resources to align with that vision. It is however the planning skills which applies those competencies and resources and achieve the desired outcome.
Execution on the other hand is not just the process to get something done. Execution involves skills, attitudes, behaviours and passion which must be developed by the organisation’s managers to beat the competition. Great plans cannot be accomplished without flawless execution.
Lotus Quest helps your executives to assess their skills, analyse the resources and competencies in the organisation, plan the course of action and develop the behaviours and skills to execute the action plan.
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| Key Learning Areas |
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Translating Objectives into plans |
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Identifying external & internal enablers and blockers |
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Understanding people matters |
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Making choices and the roadmap |
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Essential factors for execution |
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Leadership in execution |
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Linking plans with people |
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| Effective Decision Making & Problem Solving |
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Decisions have the power to change things forever. Some decisions are brilliant, some poor and some change the course of history. This explains why decision making is considered as a key skill of the leaders.
It is possible that we may have both the kinds with us, quick decision makers and those who wouldn’t make decisions at all. Both affect our organisations and our people. To ensure that our organisation has sustained growth, our leaders and managers must make decisions based on a specific process rather than just their gut feelings.
Problem solving is the other activity which our executives are routinely involved in. Unless they are following a structured course for resolving problems, the solutions will be erratic and problems would resurface.
We help your managers assess their decision making ability and understand the process. We let them find creative ways of resolving tricky problems and issues
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| Key Learning Areas |
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Understand dynamics of decision making |
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Assessing own decision making skills |
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Intuitive decision making and reasoning |
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Using Decision enabling tools |
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Decision making within a group / team |
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Creative problem solving |
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We have several people in the organisation who are brilliant performers individually. Yet, when they are included in a team, they are not able to contribute as effectively. Or perhaps your team is well established, but it lacks vibrancy, drive and motivation to achieve.
Members of high performance teams show professionalism, trust each other and are accountable. They understand inter dependency and reciprocate to work demands.
Lotus Quest helps you develop high performance teams which become examples in the organization on how a great team should be. |
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| Key Learning Areas |
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Understanding characteristics of High performance teams |
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Identify team dynamics and factors which work |
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Identify steps in building successful teams |
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Understanding use of Team roles |
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Facilitative leadership for cohesive teams |
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| Effective Performance Appraisal |
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An appraisal can create heartburns if not concluded appropriately. Team members are more concerned about not knowing where they went wrong and how to perform better. The ideal leader as an appraiser shows a mirror, supports and motivates them and provides feedback in the right time, so that people can correct their course and achieve performance goals.
How do your executives conduct appraisals of their subordinates? Do they follow the human process along with the system generated appraisal, or do they conclude the appraisal meeting in a few minutes after announcing the ratings? How do the appraisees see the appraisal system in your organisation, fair or flawed? Do your maximum people leave the organisation after the appraisal? If so, you need to think about it seriously.
Lotus Quest helps your executives analyse their personal appraisal style and find the best way to fairly appraise performance and support people to achieve their objectives.
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| Key Learning Areas |
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Understanding human & systems appraisal |
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Setting Goals and Outcome standards |
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Supporting appraisees in course corrections |
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Conducting successful appraisal Interview |
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Increasing performance level |
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| Successful Conflict Management |
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Conflicts must be resolved and closed as they are the biggest source of negative vibrations in an organisation, causing low performance and disabling work culture. Today’s managers need to proactively identify conflict issues and resolve them before they become dangerously explosive.
Our Step by step design of this module facilitates your managers to understand conflict, recognise its escalation and choose appropriate techniques to quickly resolve it.
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| Key Learning Areas |
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Understand dynamics of conflicts |
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Identify various conflict styles used by people |
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Adopting appropriate resolution techniques |
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Create win-win resolution |
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Mediation for serious conflicts |
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| Motivating & Influencing for Great Results |
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The days of a hard task master are over. Acid managers are not going to remain in charge. In today’s changed work environment, those who can motivate their people are winners. Others will have to be satisfied with coming second best. But how does it work? What moves people to do the impossible? Motivation can certainly move them, and managers who can inspire their people will achieve their targets quicker and more effectively than those who can’t.
In addition to the task masters, the old ways of command and control are over too. Organisations today need those leaders who can go beyond it and influence the environment to forge collaborations, break down silos and create a culture of shared goals and success.
We help your managers understand how to motivate a person or a team, and what must be done to influence the environment to accomplish results without just driving people hard.
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| Key Learning Areas |
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Understanding motivators in your environment |
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Analysing your own motivation and what moves your people |
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Finding Ways to motivate people for great accomplishments |
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Influencing techniques and their effects on environment |
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Using influence to move people and results |
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| Emotional Management in Work Place |
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The Last decade has witnessed development and understanding of Emotional Intelligence and acceptance of its importance in the work and personal space. We know that understanding and managing self and others is the first step towards creating mature teams who are empathetic and supportive of their members.
Leaders who operate with emotional intelligence tend to be more readily accepted by their teams. It does not mean gaining cheap popularity, but becoming more practical and effective.
Our well structured programme lets your managers understand the important aspects of emotional intelligence and how to use it for leading happy teams.
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| Key Learning Areas |
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Importance of Emotional management at work place |
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Understanding Emotional intelligence |
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Understanding and managing Self |
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Understanding and managing others |
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Applying emotionally intelligent behaviour |
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| Effective Time Management & Delegation |
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Time management is one of the strong skills of an effective manager. Successful time management includes the ability to spend more time with things which are important rather than those which matter the least. In spite of this, our managers seem to be spending more time on unplanned things and handling emergencies. The key to being effective is to plan the work and stick to that plan. It is also disciplining your environment to the level where it responds rather than reacts.
Delegation is the other important aspect which saves precious time. But many of our executives dump rather than delegate work, making it a distasteful affair. Work delegated with the right intent and process becomes meaningful for the manager as well as for the delegatee.
We help your managers assess their effectiveness, personal time management habits and delegation skills and let them identify effective techniques for achieving best results
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| Key Learning Areas |
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Being effective and Efficient |
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Understanding value of time as a commodity |
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Principles of effective time management |
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Using effective time management techniques |
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Levels of delegation and delegation process |
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Understanding why most people are poor delegators |
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Training and coaching people taking on delegated work |
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| Effective Communication for High Performance |
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In the work environment of today, there is definitely an increased need to communicate with others, whether it is to convey work expectations or give feedback. The silent manager certainly does not deliver the people oriented goals of the organisations. Expertise in communication skills ensures that the leaders and the led remain on the same page and the organisation benefits by having a sharing culture. No one can understate the value of rapport shared by the teams and their leaders, which can be established only by effective communication.
Our communication programme enables your managers with winning communicating skills to get the best out of their people and achieve great performance. |
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| Key Learning Areas |
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Value of clear communication |
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Practicing Empathetic listening |
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Acknowledging contribution from others |
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Giving Appropriate feedback for improvement |
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Creating communicative climate |
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| Successful Interviewing Skills |
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When HR sends a stack of CVs to your line managers and ask them to interview and earmark the right candidates for the vacant positions, do they have the right skills to structure the interview and ask relevant questions? Do they pick poor candidates or winners? Have they been trained to follow Behavioural Event techniques to find out if the candidates have the right competencies?
If your managers do not have structured interviewing skills, chances are that you may be stuck with bad hires. It is time to enable them with the right techniques and offer sound inputs for taking people decisions. We work with your managers to understand the value of adopting right interviewing techniques and practice them to achieve best results
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| Key Learning Areas |
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Understanding Organisational Requirements |
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Preparing for the interviews |
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Understand structure of an interview |
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Practice Behavioural Event Interviewing techniques |
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Successful techniques for Selection, Promotion and Discipline interviews |
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| Winning Presentation skills |
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A lot of managers do not think about making presentations till they are asked to deliver one. After failing to make their point in the presentation, the realisation dawns that there is a need to understand what goes into making a successful presentation, whether it is preparing the contents, understanding the audience or adopting the right presentation style.
With global tie ups and joint ventures becoming routine events, it is worthwhile to upgrade the presentation skills of our managers and arm them to make their point, successfully.
Our Presentation skills programme enables your managers to understand the presentation techniques and give winning presentations |
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| Key Learning Areas |
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Understand how to project yourself through presentation |
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Preparations before working on a presentation |
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Understanding the setting and audience |
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Building personal influencing skills |
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Delivering winning presentations |
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Handling questions sessions |
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| Win-win Appraisal Meetings |
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An appraisal meeting or interview is an important event for any employee. We know the anxiety it causes and the heartburns it gives if it does not go right. We also have some employees who are deciding whether to keep working here or join another company which has been wooing them for some time. Appraisal meeting somehow becomes the deciding event for them.
Our appraisees are concerned about how we handle their views, feelings and emotions. A successful meeting is not where an employee has received “Outstanding” rating, but where a low performing employee has also come out satisfied with the outcome and a visible path forward.
In this module, we work with your appraisers to look into the human aspect of the performance interviews and find successful ways to hold appraisal meetings and interviews with high and low performing team members |
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| Key Learning Areas |
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Setting of an appraisal meeting |
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Preparation before the appraisal |
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Communication aspects of an appraisal meeting |
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Structure of the meeting |
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Handling performance issues and career aspirations |
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Handling low performance employees |
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| Mastering People Skills (Comprehensive programme) |
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In the changed work environment where the leaders need to practice non directive approach rather than directive, it becomes important to become deft in handling people and any situation with people issues. In all situations, whether it is motivation, counselling, negotiations or managing conflicts, we need to have our basics right and gain mastery on People skills.
Our comprehensive People skills programmes enables your managers in all areas, from emotional management and relationship building to influencing, assertiveness and conflict management.
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| Key Learning Areas |
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Recognising the role of people skills in work environment |
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Using Emotional intelligence |
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Using right Communication skills |
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Building relationships & collaborations |
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Motivating your people |
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Influencing the environment |
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Being assertive |
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Resolving conflicts effectively |
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| Successful Entrepreneur Manager |
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What does it take to have an entrepreneur within the organisation? How are executives turned into entrepreneur managers? A lot of organisations would give anything to get entrepreneurial managers, who accomplish the best results without approaching their superiors for help, by coordinating action, negotiating desired outcomes, stretching people, networking and passionately working to close the issues.
We work with your managers to closely look at entrepreneurial skills and behaviours and identify ways to become an entrepreneur manager. |
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| Key Learning Areas |
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Understand entrepreneurship within the organisation |
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The Entrepreneurial Thinking |
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Identify entrepreneurial manager’s characteristics |
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Learn use of tools and techniques to achieve entrepreneurial success |
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